Returns & Exchanges

At Australian Stitch, we want you to love your locally made garments, which is why we offer a 30-day return window for all unworn items in their original condition. Whether you need a different size or a full refund, our team is dedicated to ensuring your complete satisfaction with every purchase.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags remain attached and the garment is in its original, unwashed state.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.

4

Quality Check & Refund

Once our Melbourne team receives and inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing